FAQ

Frequently Asked Questions

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General Submix

What is Submix?

Submix.io is a platform designed for audio collaboration and mixing. It allows users to upload their audio projects, share them with collaborators, and receive feedback. Submix.io simplifies the process of working with multiple contributors on a single audio project, enabling real-time collaboration and version control. It's particularly useful for musicians, podcasters, and audio engineers who need to collaborate remotely on projects.

Where should I report bugs or make suggestions?

If you encounter any issues or just want to make some suggestions on how we can improve Submix for your workflow, feel free to contact us here.

Compatibility

What are Submix's minimum system requirements?

Minimum system requirements: macOS 10.14 (64-bit) or later

Sessions

Can I use Sessions to record audio into my DAW?

Yes, it’s easy to record audio from your Sessions call right into a digital audio workstation or through Patchbay for more advanced routing options. To learn more, view:

‍Getting to know Submix Patchbay

‍

What is the Sessions App?

SESSIONS is a SUBMIX-developed application that offers video calls, multi-screen sharing, remote control, studio-quality audio, internet MIDI, dedicated mic & audio channels, session scheduling, and more. It allows you to route dedicated, high-quality audio based on your connection. You can send MIDI from your DAW or outboard/hardware gear. Plus, your conversations have dedicated voice channels, so they don’t bleed into your music.

Do I need a wired set of headphones?

Although Bluetooth headphones are compatible with Submix, the macOS Bluetooth system greatly reduces the quality of audio and may introduce artificial artifacts. For more stable performance, we suggest using wired headphones.

Why aren't my camera and microphone working?

Double-check that you have given permission for Submix to access your camera and microphone. These permissions can be found in System Settings > Privacy & Security.

How do I record MIDI of a Session?

Sending and receiving MIDI is a great feature built into Patchbay. To record MIDI from your Sessions call, simply set up a MIDI device within your chosen DAW to receive MIDI from the installed ‘SESSIONS MIDI OUT’ device.

How do I invite others to join my Session?

You can invite others to join your Session while scheduling it within the Submix app, or you can also invite others within your call.

Patchbay

What is the Patchbay App?

PATCHBAY is a SUBMIX-developed application that enables seamless routing, streaming, recording, and collaboration with uncompressed, studio-quality audio in real-time. Its purpose is to facilitate the streaming of audio from any DAW to the following destinations:

The SUBMIX SESSIONS App
A SUBMIX SESSIONS web browser
Another DAW

Why can't I hear my DAW audio feed?

Make sure your DAW audio output settings are set to one of the audio drivers installed with Submix. Simply route that feed in Patchbay to your monitoring device of choice. For more info or helpful tips, see the support videos below:‍‍

‍Getting to know Submix Patchbay

Why isn't my audio interface appearing?

Occasionally, Patchbay may not show your connected audio interface. Reconnecting the interface and restarting the Patchbay app usually results in it being recognized.

Pricing

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Data & Privacy

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Find the answers you're looking for with our help articles. Whether you're troubleshooting an issue, exploring new features, or learning more about how to use our product, we’ve got you covered.

Still need help?

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Frequently Asked Questions

General Submix

Compatibility

Sessions

Patchbay

Pricing

Data & Privacy

Looking for something else?

Still need help?

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