FAQ

Frequently Asked Questions

Still need help? Reach out to customer support.

General Submix

How do I create an account on Submix?

Creating an account on Submix.io is quick and easy:

Visit the Website: Go to Submix.io.
Click “Sign Up”: Locate and click the “Sign Up” button on the homepage.
Enter Your Details: Fill in the required information, such as your name & email address.
Verify Your Email: Check your inbox for a verification email. Click the link provided to confirm your account.
Log In: Once verified, return to the Submix.io website and log in using your email and a magic link sent to your email.

What types of users is Submix designed for?

Submix is designed for anyone involved in audio production and collaboration, including:

Music Producers: Manage projects, collaborate with artists remotely, and streamline production workflows.
Audio Engineers: Mix, master, and review tracks with clients or teams in real time.‍
Educators & Students: Facilitate learning and teaching in music production or audio engineering.
‍Musicians: Share ideas, record parts, and get feedback from collaborators or producers.‍
Songwriters: Collaborate on lyrics and compositions with co-writers.‍
Content Creators & Podcasters: Edit and produce audio content, collaborate with teams, and enhance sound quality.‍
Recording Studios: Enable remote sessions for clients and streamline file sharing between sessions.

Whether you’re working solo, in a team, or with clients, Submix provides tools to make collaboration seamless and efficient for all.

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What is Submix?

Submix.io is a platform designed for audio collaboration and mixing. It allows users to upload their audio projects, share them with collaborators, and receive feedback. Submix.io simplifies the process of working with multiple contributors on a single audio project, enabling real-time collaboration and version control. It's particularly useful for producers, musicians, podcasters, and audio engineers who need to collaborate remotely on projects.

Where should I report bugs or make suggestions?

If you encounter any issues or just want to make some suggestions on how we can improve Submix for your workflow, feel free to contact us here.

Compatibility

What browsers work best with Submix Sessions?

For the best experience with Submix Sessions, we recommend using the latest versions of the following web browsers:

Google Chrome: Provides optimal performance and compatibility with all features.
Safari: Ideal for macOS and iOS users, ensuring smooth functionality.
Microsoft Edge: A solid choice for Windows users with excellent performance.

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What platforms and devices are supported?

Submix.io is accessible on a wide range of devices to ensure a seamless experience for all users. It supports:

Compatible with macOS & Windows (in Beta) operating systems.
All Digital Audio Workstations including; Protools, Ableton, Logic Pro, FL Studio, Studio One, Bitwig, Cubase
For the best browser experience, we recommend using the latest versions of Google Chrome or Safari.

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What are Submix's minimum system requirements?

Minimum system requirements: macOS 10.14 (64-bit) or later

Sessions

Does Submix Sessions integrate with any DAW (e.g. Ableton, Logic Pro, etc)?

Yes, Submix Sessions integrates seamlessly with popular DAWs like Ableton Live, Logic Pro, Pro Tools, FL Studio, and more. For the most seamless approach use Submix Patchbay to route audio from your DAW to the call. For more info or helpful tips, see the support videos below:

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Can I use Sessions to record audio into my DAW?

Yes, it’s easy to record audio from your Sessions call right into a digital audio workstation or through Patchbay for more advanced routing options. To learn more, view:

‍Getting to know Submix Patchbay

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What is the Sessions App?

SESSIONS is a SUBMIX-developed application that offers video calls, multi-screen sharing, broadcast-quality audio, internet MIDI, dedicated mic & audio channels, session scheduling, and more. It allows you to route dedicated, high-quality audio based on your connection. You can send MIDI from your DAW or outboard/hardware gear. Plus, your conversations have dedicated voice channels, so they don’t bleed into your music.

Do I need a wired set of headphones?

For the most stable performance, we suggest using wired headphones.

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Although Bluetooth headphones are compatible with Submix, the macOS Bluetooth system greatly reduces the quality of audio and may introduce artificial artifacts.

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Why aren't my camera and microphone working?

Double-check that you have given permission for Submix to access your camera and microphone. These permissions can be found in System Settings > Privacy & Security.

If joining through a web browser, please make sure these permissions are also granted, below are some browser specific help guides:

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GOOGLE CHROME

APPLE SAFARI

MICROSOFT EDGE

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How do I record MIDI from a Session call?

Sending and receiving MIDI is a great feature built into SESSIONS. To record MIDI from your Sessions call, simply set up a MIDI device within your chosen DAW to receive MIDI from the installed ‘Submix MIDI Receive’ device.

How do I invite others to join my Session?

You can invite others to join your session while scheduling it in the Submix app, or during your call. All you need is their email address.

Patchbay

What is the Patchbay App?

PATCHBAY is a SUBMIX-developed application that enables seamless routing, streaming, recording, and collaboration with uncompressed, broadcast-quality audio in real-time. Its purpose is to facilitate the streaming of audio from any DAW to the following destinations:

The SUBMIX SESSIONS App
A SUBMIX SESSIONS web browser
Another DAW

Why can't I hear my DAW audio feed?

Make sure your DAW audio output settings are set to one of the audio drivers installed with Submix, for example "Patchbay 16ch". Simply route that feed to a channel in Patchbay (normally Patchbay 1 + 2) to your monitoring device of choice. For more info or helpful tips, see the support videos below:‍

‍Getting to know Submix Patchbay

Why isn't my audio interface appearing?

Occasionally, Patchbay may not show your connected audio interface. Reconnecting the interface and restarting the Patchbay app usually results in it being recognized.

Pricing

Is Submix.io free to use? Are there any subscription plans?

You can find detailed information about the available plans and pricing on our Pricing page.

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Data & Privacy

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Frequently Asked Questions

General Submix

Compatibility

Sessions

Patchbay

Pricing

Data & Privacy

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